Complaints

Delivering a great experience to our customers is top of our agenda but we understand that sometimes we may not get it quite right. If that happens, we will listen, learn and take prompt action to put matters right as quickly as possible.

We provide a simple, fair and consistent approach to all complaints and we use the learnings to drive service improvements across our business.

You can log your complaint through our Contact Us page by selecting 'Make a Complaint' from the list.

Please provide as much information as possible regarding your complaint and we’ll get back to you as quickly as possible.

Alternatively, we have several ways you can get in touch about your complaint:

For customers in the south of England (formerly Radian)

• Calling our Customer Experience team on 0300 123 1 567
• Speaking to one of our colleagues face to face
• Emailing us at customerresolutions@abri.co.uk
• Or, writing to us at: Abri, Collins House, Bishopstoke Road, Eastleigh, Hampshire, SO50 6AD

For customers in the south west of England (formerly Yarlington)

• Calling our Customer Experience team on 01935 404500
• Speaking to one of our colleagues face to face
• Emailing us at customer.engagement@abri.co.uk
• Or, writing to us at: Abri, Lupin Way, Yeovil, Somerset BA22 8WN

We appreciate your feedback and we’re committed to turning things around for you.

The Housing Ombudsman Service is set up by law to look at complaints about registered housing organisations, including housing associations and local authorities.

As a member, we are committed to working with the Housing Ombudsman by complying with their investigations and learning from their outcomes.

The Housing Ombudsman’s service is free, independent and impartial and they can be reached by using the contact details below.

• Complete an Online complaint form
• Phone: 0300 111 3000
• Email: info@housing-ombudsman.org.uk
• Postal address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ